Health insurance reimbursementFor 2021 we have concluded contracts with all health insurance providers.
Pelvic physiotherapy is covered by the additional insurance. The reimbursement depends on your additional insurance. You should check this in your insurance policy. If you have reached your maximum reimbursement for physiotherapy, you will receive a bill of 46 euros per visit from us at your own account.
In case of referral by a doctor for urinary incontinence, 9 visits are reimbursed under the basic insurance and not under the additional insurance. Every year, the government sets the fixed legal amount of insurance at your “own risk” (eigen risico), or deductibles, that you have to pay yourself first. Bills exceeding this amount and covered by your insurance package will be paid directly by your insurance provider.
Children up to the age of 18 receive 18 physiotherapy treatments per calendar year reimbursed from the basic insurance, without being subject to the deductibles.
Your insurance provider does not accept that you are treated with 2 different therapists on the same day. You will receive an invoice for 1 of these treatments if this turns out to be the case.
Change or cancel appointmentsTo cancel or change appointments, please call or email us:
You can always leave a message on the answering machine, we will call you back as soon as possible. For treatments that have not been canceled on time, 24 hours in advance, you will receive a bill of 20 euros.
Practical issues- Please bring your own towel in the following appointments.
- Please notify us at least 1-2 weeks in advance if you have a follow-up appointment with the specialist or general practitioner. We can then provide a timely report.
SatisfactionWe are interested in your experience as our customer. In cooperation with your health insurance provider, we would like to ask your feedback on your customer satisfaction. When you have given permission, you will receive a survey form by e-mail.
If you are dissatisfied with certain matters, we invite you to contact someone of our team, so that we can look for a satisfactory solution together.
To submit an official complaint, please refer to the KNGF complaints regulations.
Under these laws and regulations, during the intake, we will have to ask you for your permission for a number of matters. You can, of course, also refuse permission.
Document date 03-01-2021